Refund and Returns Policy - Thilda African Food

Shop with confidence at Thilda Africa Foods

Returns & Refunds Policy

At Thilda Africa Foods, we take great care to ensure all our products meet the highest standards of quality. If something isn't right with your order, we’re here to help make it right.

Perishable Items

Due to the nature of fresh and perishable goods (such as vegetables, fruits, meats, or frozen items), we are unable to accept returns on these items unless:

The product was damaged on arrival

The item is expired or spoiled at the time of delivery or purchase

The wrong item was delivered

If this happens, please contact us within 24 hours of receiving your order, with photos as proof.

Non-Perishable & Packaged Goods

You may return unopened, unused items (like dry foods, canned goods, and sealed condiments) within 7 days of purchase or delivery, provided:

The item is in its original packaging

You have proof of purchase (receipt or order confirmation)

Once returned and inspected, we’ll issue a refund or exchange depending on your preference.

Refunds Process

If your return is approved, refunds will be processed back to your original method of payment within 5–7 business days. You’ll receive an email confirmation once your refund has been issued.

Please note: Shipping/delivery fees are non-refundable unless the return is due to our error.

How to Request a Return or Refund

To request a return, exchange, or refund, please contact us with the following details:

Your name

Order number or receipt

Description of the issue

Photos (if applicable)

Damaged or Incorrect Orders

If your order arrives damaged, incomplete, or incorrect, please let us know within 24–48 hours so we can resolve the issue quickly. We will offer a replacement, store credit, or refund as appropriate.

Photos (if applicable)

In-Store Purchases

If you purchased an item directly in-store, you can return eligible items by bringing them back to the shop, along with your receipt and the product in good condition.

Thanks for Shopping at Thilda African Foods

We appreciate your understanding and support. At Thilda Africa Foods, we’re here to ensure every experience feels like home—from shopping to support.

Still have questions?

No problem! Reach out to us anytime, we’re here to help and happy to serve.

Returns & Refunds Policy

Perishable Items

Non-Perishable & Packaged Goods

Refunds Process

How to Request a Return or Refund

Damaged or Incorrect Orders

In-Store Purchases

Thanks for Shopping at Thilda African Foods

Still have questions?

Thilda African Food

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